Our new yard that we have is a lot bigger than the yard we
had in Summerville so I chose to step up to a 46” mower with automatic transmission
and it also has the tight turning radius as well.
About 4 hours after it was delivered I couldn't resist the
temptation to try it out on our lawn. I
have to admit I love it. The way it
rides and cuts and turns is so much better than my old riding mower.
Just as I was almost finished the happiness came to a sudden
stop. I was down at the bottom end of the
yard and it suddenly stopped moving. As
hard as I tried to get it to go forward or reverse it just wouldn't go. I noticed that there was a small plastic fan
that was laying on the ground behind the mower. I shut the engine down and pushed it up the
house. I was mad for sure only having it
a few hours and then it stop working! I
got on the internet to find a phone number to call the Sears warranty, I found
that they had a online area to chat with someone. I was shock and happy that they were able to schedule
a repair person to come out the next day.
The repair person came out the next morning and took a look at it and
knew exactly what had happened. He
pulled out the battery and box to expose were the fan had broken off. The fan is supposed to help cool the transmission
but more importantly it is designed to also keep the drive belt from jumping
off the pulley. He thinks that either during shipping or at
the factory the belt got stuck between the pulley and the fan, he said that
this was the 2nd time is a week that they have seen this happen on
our area. He put the belt back on so
that it is able to drive while the new parts are on order.
I was very happy with the service that he gave; he even walked me
through some of the special futures that the sales person didn't show me. It makes me glad that I bought it from Sears.
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